If you are not satisfied with the services provided by ETF Travel, you may submit a written complaint in one of the following ways:

• By email to info@etftravel.com
• By post to: ETF Travel d.o.o., Karlovačka cesta 2E, 10 000 Zagreb, Croatia

To help us process your complaint as quickly as possible, please include your full name, contact details, the service your complaint relates to, and a brief description of the reason for your complaint. We will respond to your written complaint within 15 days of receiving it. Have any questions? Get in touch with us by filling out the contact form.