1. These General Terms and Conditions contain important information that the organizer of the travel, ETF Travel d.o.o., Ulica javora 2, Stupnički Obrež, OIB: 11347132761 (hereinafter referred to as the Organizer), is obliged to provide to the traveler in accordance with the provisions of the Act on the Provision of Tourism Services and, as such, constitute an integral part of the package travel contract.

2. Before becoming bound by a contract in any way, the traveler is obliged to carefully review the content of these General Terms and Conditions and the separately provided standard information for package travel contracts prescribed by the relevant annexes to the Act on the Provision of Tourism Services. The scope of the information contained in these documents and the time required to familiarize oneself with them cannot constitute grounds for claiming that the traveler was unable to adequately review them.

3. A traveler is any person who wishes to enter into a package travel contract or who has the right to travel based on a concluded package travel contract. The traveler who enters into a package travel contract undertakes to inform all persons who, based on the concluded contract, have the right to travel, of the rights and obligations arising from the provisions of the package travel contract, as well as of all additional information received through personal contact with the Organizer’s representatives or by email.

4. When registering, the traveler who contracts a package travel is obliged to provide the travel organizer with information and, where applicable, documents for all travelers using the package travel services that are relevant to the performance of the package travel (personal documents and/or data from personal documents, proof of vaccination, information concerning health, habits or other restrictions that could affect the performance of the package travel). The Organizer shall not be liable for consequences and costs arising from failure to inform the travel organizer and/or from providing inaccurate information; such consequences and costs shall be the sole responsibility of the traveler who contracts the package travel.

5. The traveler who contracts the package travel warrants that they are authorized by the travelers using the package travel services to provide the travel organizer with their documents, personal data and other necessary information, and that they are authorized to conclude the package travel contract on their behalf.

6. The traveler is obliged, sufficiently in advance of the trip, to fulfill all requirements of the destination country concerning passports and visas, as well as health formalities indicated in the pre-contractual information, and during the trip to carry all necessary travel documents, including appropriate certificates confirming compliance with health formalities, and present them to the competent authorities upon request.

7. nIn the event of loss of travel documents or due to violation of foreign exchange, customs or other regulations of the destination country, the Organizer shall provide the traveler with appropriate assistance as provided for by the applicable regulations for a traveler who is in difficulty, while the traveler is obliged to bear the costs of such assistance and all costs of travel services that may be necessary to continue using the package travel or to return to the place of departure.

8. In accordance with the provisions of the Act on the Provision of Tourism Services, the Organizer assumes all responsibilities arising from the combination and sale of at least two different travel services into a package travel, regardless of whether a contract for all travel services included in the package travel is concluded as a whole or whether the package travel is provided under separate contracts for individual travel services.

9. Travel services that the Organizer combines within a package travel primarily include passenger transport services, accommodation that is not an integral part of passenger transport and is not intended for residential purposes, rental of cars or other self-propelled motor vehicles with at least four wheels and a maximum design speed exceeding 25 km/h, or motorcycles for which an A-category driving licence is required. Travel services that the Organizer combines into a package travel also include other tourist services if they are not an integral part of the previously mentioned services.

10. A combination of an individual transport, accommodation or vehicle rental service with one or more other tourist services shall not be considered package travel if the other tourist services do not account for more than 25% of the value of the combination, are not advertised as an essential feature of the combination and do not otherwise represent an essential feature of the combination, or if they are selected and purchased only after the performance of the transport, accommodation or vehicle rental service has commenced.

11. These General Terms and Conditions shall not apply to combinations of travel services which are not intended for the same trip or holiday, which cover a period of less than 24 hours, unless an overnight stay is included, and which are purchased on the basis of a general agreement for the organisation of business travel.

12. A package travel contract shall be considered binding once it has been signed by the contracting parties, provided that it has been delivered to the traveller in writing, or once the traveller who is entering into the travel contract has provided all the necessary information concerning the travellers and clearly confirmed their consent to the contractual information provided, by e-mail, through the online package travel sales interface, fax or another means of distance communication. If, after receiving the contractual information and providing all the necessary information concerning the travellers, the traveller entering into the contract provides the organiser with a credit card number for the purpose of paying for the package or makes a payment into the organiser’s bank account, the contract shall be deemed concluded without any further express declaration by the traveller.

13. The package travel contract shall produce legal effects once the organiser has, by the agreed deadline, received the full agreed amount or, if so agreed, part of the agreed amount, with the remainder to be paid within the deadlines and in the manner specifically indicated in the contract.

14. These General Terms and Conditions shall apply as of September 2026, and travellers shall be appropriately informed of their application before concluding a package travel contract. For all package travel contracts concluded before the commencement of application of these General Terms and Conditions, the provisions of the General Terms and Conditions applicable at the time the contract was concluded shall remain in force.

15. In the event of a dispute which cannot be resolved amicably or through alternative dispute resolution mechanisms for consumer disputes, the applicable law shall be the law applicable at the registered office of the travel organiser, and the court having jurisdiction shall be the court at the organiser’s registered office.

16. Terms used in this document that have a gender-specific meaning shall apply equally to both male and female genders.

17. The organiser shall be responsible for the performance of the travel services covered by the package travel contract, regardless of whether such services must be performed by the organiser itself or by other travel service providers.

18. The traveller shall, without undue delay and taking into account the circumstances, notify the organiser of any lack of conformity identified during the performance of a travel service covered by the package travel contract.

19. If any of the travel services is not performed in accordance with the package travel contract, the organiser shall, at the traveller’s request, remedy the lack of conformity, unless this is impossible or remedying the lack of conformity would entail disproportionate costs, taking into account the extent of the lack of conformity and the value of the travel services affected by it.

20. If the organiser does not remedy the lack of conformity for the reasons specified in the preceding provision of these General Terms and Conditions, the traveller shall be entitled to a price reduction and compensation for damages in accordance with the provisions of these General Terms and Conditions governing the right to a price reduction and compensation for damages.

21. If the organiser fails to remedy a lack of conformity which it is required to remedy within a reasonable period specified by the traveller, the traveller may remedy the lack of conformity himself/herself and claim reimbursement of the necessary costs. The traveller shall not be required to specify a reasonable period for remedying the lack of conformity if the organiser has refused to remedy it or if the lack of conformity needs to be remedied immediately.

22. If a substantial proportion of the travel services cannot be provided as agreed under the package travel contract, the organiser shall, in order to enable the package travel to continue, offer the traveller suitable alternative arrangements, wherever possible of equal or higher quality than those specified in the contract, at no additional cost to the traveller, including where the traveller has not been provided with a return to the place of departure as agreed.

23. If the organiser proposes an alternative travel arrangement resulting in a package of lower quality than that specified in the package travel contract, the organiser shall grant the traveller an appropriate reduction in price.

24. The traveller may reject the proposed alternative arrangements only if they are not comparable to what was agreed in the package travel contract or if the price reduction granted is inadequate.

25. If the lack of conformity substantially affects the performance of the package travel and the organiser has failed to remedy the lack of conformity within a reasonable period specified by the traveller, the traveller may terminate the package travel contract without paying a termination fee and may, where applicable, claim a price reduction and/or compensation for damages in accordance with the provisions of these General Terms and Conditions governing the right to a price reduction and compensation for damages.

26. If it is not possible to provide alternative arrangements, or if the traveller rejects the proposed alternative arrangements in accordance with the provisions of these General Terms and Conditions, the traveller shall, where applicable, be entitled to a price reduction and/or compensation for damages in accordance with the provisions of these General Terms and Conditions governing the right to a price reduction and compensation for damages.

27. If the package travel includes passenger transport, in the cases referred to in the preceding two provisions of these General Terms and Conditions, the organiser shall, without undue delay, arrange for the traveller’s repatriation by equivalent means of transport, at no additional cost to the traveller. Any additional costs shall be borne by the organiser.

28. Where, due to unavoidable and extraordinary circumstances, it is not possible to ensure the traveller’s return as agreed under the package travel contract, the organiser shall bear the costs of necessary accommodation for a maximum of three nights per traveller, where possible in accommodation of an equivalent category to that agreed in the contract. If EU legislation on passenger rights applicable to the relevant means of transport for the traveller’s return provides for longer periods, those periods shall apply.

29. The limitation of costs referred to in the preceding provision of these General Terms and Conditions shall not apply to persons with reduced mobility, as defined in Article 2(a) of Regulation (EC) No 1107/2006 of the European Parliament and of the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air (OJ L 204, 26 July 2006), nor to any person accompanying them, pregnant women, unaccompanied minors, or persons requiring special medical assistance, provided that the organiser has been informed of their special needs at least 48 hours before the start of the package travel.

30. The organiser shall not invoke unavoidable and extraordinary circumstances for the purpose of limiting its liability in accordance with the provisions of these General Terms and Conditions if the transport service provider is unable to invoke such circumstances under the applicable European Union legislation.

31. The traveller shall be entitled to an appropriate price reduction for each period during which a lack of conformity existed in relation to the agreed package travel, unless the organiser proves that the lack of conformity is attributable to the traveller.

32. Irrespective of a price reduction or termination of the contract, the traveller shall be entitled to claim appropriate compensation from the organiser for any damage suffered as a result of any lack of conformity, and the organiser shall compensate the traveller for such damage without undue delay.

33. The organiser shall be exempt from liability for damages if it proves that the lack of conformity is attributable to the traveller, or that the lack of conformity is attributable to a third party unconnected with the provision of the travel services covered by the package travel contract and was unforeseeable or unavoidable, or that the lack of conformity was caused by unavoidable and extraordinary circumstances.

34. The organiser shall limit in advance the amount of compensation for damages that are not the result of personal injury, or for damages which the organiser did not cause intentionally or through negligence, to an amount equal to three times the total price of the package travel.

35. If international conventions binding on the European Union or legislation based on such conventions limits the extent of compensation for damages payable by a provider of a travel service forming part of the package travel, or limits the conditions under which such provider is required to compensate such damage, the same assumptions, limitations and exclusions shall apply accordingly to the organiser, who may invoke such provisions in relation to the traveller.

36. The traveller’s right to compensation or a price reduction under the Act on the Provision of Tourism Services and international conventions shall not affect the traveller’s rights under Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91; Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations; Regulation (EC) No 392/2009 of the European Parliament and of the Council of 23 April 2009 on the liability of carriers of passengers by sea in the event of accidents; Regulation (EU) No 1177/2010 of the European Parliament and of the Council of 24 November 2010 concerning the rights of passengers when travelling by sea and inland waterway and amending Regulation (EC) No 2006/2004; and Regulation (EU) No 181/2011 of the European Parliament and of the Council of 16 February 2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004.

37. The traveller shall be entitled to submit claims for a price reduction and/or compensation for damages in accordance with the Act on the Provision of Tourism Services and in accordance with the international conventions and regulations referred to in the preceding provision of these General Terms and Conditions.

38. Compensation or a price reduction to which the traveller is entitled under the Act on the Provision of Tourism Services and under the international conventions and regulations referred to in point 20 of these General Terms and Conditions shall be offset against each other in order to prevent excessive compensation and/or an excessive price reduction.

39. The traveller’s right to claim a price reduction pursuant to the provisions of the Act on the Provision of Tourism Services governing amendments to the package travel contract prior to the commencement of the package travel, the performance of the package travel, and price reductions and compensation for damages shall be subject to a limitation period of two years. The limitation period shall begin to run on the first day following the day on which the package travel should have ended under the contract.

40. The organiser shall provide appropriate assistance without undue delay to a traveller in difficulty, in particular where, due to unavoidable and extraordinary circumstances, it is not possible to ensure the traveller’s return in accordance with the package travel contract. Such assistance shall include, in particular, providing appropriate information on health services, local authorities and consular assistance, as well as assisting the traveller in establishing distance communication and finding alternative travel arrangements.

41. If the traveller caused the difficulty intentionally or through negligence, the organiser shall charge a fee for the assistance referred to in the preceding provision of these General Terms and Conditions, which shall not exceed the organiser’s actual costs.

42. The central contact point for administrative cooperation with the central contact points of other Contracting States to the Agreement on the European Economic Area in relation to insolvency protection required to be provided by the organiser shall be: Ministry of Tourism and Sports of the Republic of Croatia, Prisavlje 14, 10000 Zagreb, Croatia, pisarnica@mints.hr, +385 1 6161 222.

43. In accordance with the provisions of the Act on the Provision of Tourism Services, the traveller shall have the right to submit written complaints by post to Karlovačka cesta 2E or by e-mail to info@etf.travel. The organiser shall acknowledge receipt of the written complaint without delay and shall provide a written response to the complaint within 15 days of its receipt.

44. In accordance with the special legislation governing alternative dispute resolution for consumer disputes, the available mechanisms for alternative dispute resolution include the possibility of initiating an alternative consumer dispute resolution procedure before the authorised alternative dispute resolution body to which the organiser is subject, as well as through the online dispute resolution platform for services purchased online.

45. The authorised body for alternative consumer dispute resolution to which the organiser is subject is the Mediation Centre of the Croatian Chamber of Economy, Rooseveltov trg 2, 10000 Zagreb, Croatia, https://www.hgk.hr/centar-za-mirenje/o-mirenju.

46. For services purchased online, the traveller may submit a complaint to the authorised alternative consumer dispute resolution body using the online dispute resolution platform available at the following website: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=HR

47. Before the commencement of the package travel, the traveller may transfer the package travel contract to a person who fulfils all the conditions applicable to that contract, provided that the traveller has informed the organiser of this on a durable medium and within a reasonable period before the commencement of the package travel. A notice sent to the organiser no later than seven days before the commencement of the package travel shall be considered to have been given within a reasonable period.

48. The transferor and the transferee of the package travel contract shall be jointly and severally liable for payment of the price and for all additional fees, charges or other costs arising from the transfer of the contract.

49. The organiser shall inform the transferor of the costs of transferring the contract, which shall not exceed the actual costs incurred by the organiser as a result of the transfer of the package travel contract. The organiser shall provide the transferor with evidence of any additional fees, charges or other costs arising from the transfer of the package travel contract.

50. For the provision of transport services within the package travel, the organiser shall use means of transport operated by carriers holding the appropriate licences in accordance with the specific regulations governing the relevant type of transport. Unless expressly stated otherwise in the pre-contractual information, the organiser shall use means of transport with air-conditioned passenger cabins and a public-address system, and seats with reclining capability and at least one armrest. For bus transport, unless expressly stated otherwise in the pre-contractual information, the organiser reserves the right to use minibuses, low-floor buses, high-floor buses and double-decker buses, some of whose seats may face opposite to the direction of travel. For air transport, unless expressly stated otherwise in the pre-contractual information, the organiser reserves the right to use any aircraft in the carrier’s fleet, including turboprop-powered aircraft, with seats arranged in rows of two, three or more seats depending on the aircraft model.

51. For each package travel organised for groups, unless expressly stated otherwise in the pre-contractual information, the organiser shall provide one tour leader for each group of 15 to 75 travellers, who shall provide services in Croatian. For tourist guide services included in the package travel, the organiser shall use licensed tourist guides who shall provide interpretation in Croatian, and for travel abroad, in the official language of the tourist destination or in English, with consecutive interpretation into Croatian by the tour leader, unless expressly stated otherwise in the pre-contractual information.

52. All other tourism services whose use depends on effective oral communication shall be provided in the official language of the tourist destination, unless expressly stated otherwise in the pre-contractual information.

53. The tourism services included in the package travel are generally not suitable for persons with reduced mobility unless expressly stated otherwise in the pre-contractual information. At the traveller’s request, the organiser shall provide more precise information regarding the suitability of the trip or holiday, taking into account the traveller’s needs.

54. The price of the package travel may be paid in cash, by credit or debit card at the travel organiser’s office at Dobojska ulica 3, on working days from 9:00 a.m. to 5:00 p.m., or by bank transfer to the travel organiser’s transaction account, based on a payment instruction and within the deadline specified therein.

55. Upon conclusion of the contract, or no later than within 5 working days of concluding the contract, a payment of at least 30% of the package travel price must be made, with the remaining amount payable no later than 14 days before departure, unless expressly stated otherwise in the pre-contractual information. If the contract is concluded within a period shorter than that within which the remaining balance is due, the organiser shall be entitled to require payment of the full package travel price upon conclusion of the contract. Depending on the terms offered by credit and debit card issuers, payment in instalments may be available; however, the card must be charged for the instalment payment at the time the contract is concluded.

56. For each package travel organised for groups, the organiser shall state in the pre-contractual information the minimum number of persons required for the package travel to take place. If this number is not reached, the organiser reserves the right to terminate the package travel contract before its commencement, in which case the traveller shall be notified no later than twenty days before the commencement of the package travel for trips lasting more than six days, seven days before the commencement of the package travel for trips lasting between two and six days, and 48 hours before the commencement of the package travel for trips lasting less than two days.

57. General information on the destination country’s requirements concerning passports and visas, the approximate period required to obtain visas, and information on the health formalities of the destination country stated in the pre-contractual information shall apply exclusively to citizens of the Republic of Croatia. If such information is not specifically stated in the pre-contractual information, this means that, for citizens of the Republic of Croatia, there are no special requirements for the destination country other than possession of a valid identity card.

58. If a traveller who is not a citizen of the Republic of Croatia intends to use the travel services included in the package travel, they are required to inform the organiser thereof before concluding the contract, for the purpose of obtaining general information on the destination country’s requirements concerning passports and visas, the approximate period required to obtain visas, and information on the health formalities of the destination country.

59. The traveller may terminate the package travel contract at any time before the commencement of the package travel. If the traveller cancels the paid package, the organiser shall retain from the total package price:
“European travel, holidays and skiing:
up to 30 days before departure: 40% of the package price
29–22 days before departure: 60% of the package price
21–15 days before departure: 80% of the package price
14–0 days before departure: 100% of the package price; in the event of a “no-show” or termination of the trip initiated by the traveller, the organiser shall charge 100% of the package price.

Major European tours (duration of 7 days or more):
cancellation up to 61 days before departure: 25% of the package price
60–46 days before departure: 40% of the package price
45–32 days before departure: 50% of the package price
31–0 days before departure: 100% of the package price
after departure, or in the event of a “no-show” or termination of the trip initiated by the traveller, the organiser shall charge 100% of the package price.

Long-haul travel and foreign language courses:
up to 45 days before departure: 40% of the package price
44–15 days before departure: 80% of the package price
14–0 days before departure: 100% of the package price
after departure, or in the event of a “no-show”, the organiser shall charge 100% of the package price.

Cruises:
1. Individual departures:
more than 60 days before departure: a fixed cancellation fee of EUR 45
60–46 days before departure: 15% of the package price
45–31 days before departure: 40% of the package price
30–16 days before departure: 80% of the package price
15–0 days before departure: 100% of the package price
after departure, or in the event of a “no-show”: 100% of the package price
incomplete and/or invalid travel documents: 100% of the package price

2. Group departures:
120–91 days before departure: 5% of the package price
90–76 days before departure: 15% of the package price
75–56 days before departure: 25% of the package price
55–41 days before departure: 50% of the package price
40–31 days before departure: 75% of the package price
30–0 days before departure: 100% of the package price
after departure, or in the event of a “no-show”: 100% of the package price
incomplete and/or invalid travel documents: 100% of the package price

Transfers:
120–91 days before departure: 10% of the transfer price
90–61 days before departure: 20% of the transfer price
60–45 days before departure: 30% of the transfer price
44–31 days before departure: 50% of the transfer price
30–21 days before departure: 70% of the transfer price
20–0 days before departure: 100% of the transfer price

after departure, or in the event of a “no-show”: 100% of the transfer price

The above cancellation fees shall also apply to changes to the departure date and/or accommodation facility, as well as to any other material changes.

If, 30 days before departure, the traveller fails to pay the outstanding balance of the total package price or fails to provide the documentation required for the undisputed collection of the total package price, the traveller shall be deemed to have cancelled the reservation, without the possibility of a refund of the advance payment.

60. In the event that the traveller cancels a trip involving a low-cost airline, the traveller shall bear the full cost of the airline ticket or the cost of a name change, in accordance with the terms and conditions of the low-cost airline. The cost of the hotel and the remainder of the package shall be calculated in accordance with the General Terms and Conditions governing traveller cancellations for European travel.

61. In the event of cancellation of an airline ticket by the traveller, the traveller shall bear a cancellation fee equal to 100% of the airline ticket price. For individual trips, if accommodation vouchers and vouchers for other services have been issued, cancellation costs shall depend on the terms and conditions of the respective suppliers. For these reasons, we recommend taking out cancellation insurance.

62. Information on insurance intended to cover the costs of termination of the contract by the traveller, as well as the costs of providing assistance, including repatriation, in the event of an accident, illness or death, forms an integral part of these General Terms and Conditions, particularly with regard to the scope and terms of the insurance, of which the organiser has separately informed the traveller.

63. Insolvency protection is provided by Generali Osiguranje d.d., under insurer number: Generali Osiguranje d.d. Policy/guarantee number: 1020001426. If it becomes necessary to activate the guarantee, travellers shall contact the issuer of the guarantee directly at Slavonska avenija 1b, via the contact form on the website generali.hr, or by telephone at +385 1 4600 400.

64. The organiser has concluded a liability insurance contract covering damage caused to travellers as a result of non-performance, partial performance or improper performance of obligations relating to package travel with Generali Osiguranje d.d., policy number 1027002193.

65. If it becomes necessary to activate the guarantee, travellers shall contact the issuer of the guarantee directly at Slavonska avenija 1b, via the contact form on the website generali.hr, or by telephone at +385 1 4600 400.

66. Information on liability insurance covering damage caused to travellers as a result of non-performance, partial performance or improper performance of obligations relating to package travel forms an integral part of these General Terms and Conditions, particularly with regard to information on liability insurance and the insured risks, of which the organiser has separately informed the traveller.

67. The organiser, ETF Travel d.o.o., has established its own service enabling travellers to quickly contact the organiser’s responsible staff and communicate effectively with them in order to request assistance if they encounter difficulties or to report any lack of conformity identified during the performance of the package travel. Unless expressly stated otherwise in the contract, the traveller may contact the organiser using the following telephone number: +385 997370090, or e-mail address: info@etf.travel.

68. In the event that, under a package travel contract including accommodation, an unaccompanied minor travels without a parent or another authorised person, direct contact with the minor or with the person responsible for the minor at the minor’s place of stay shall be established by contacting the travel organiser’s service referred to in the preceding provision of these General Terms and Conditions, which enables the traveller to obtain assistance in difficulties and report any lack of conformity.

69. All pre-contractual information provided by the organiser to the traveller shall form an integral part of the package travel contract. However, the organiser may amend such information before the contract is concluded, provided that all amendments to the pre-contractual information are communicated to the traveller in a clear, comprehensible and readily visible manner.

70. Upon conclusion of the package travel contract, or without undue delay thereafter, the travel organiser shall provide the traveller with a copy of the contract in electronic form at the traveller’s e-mail address or shall store it on the traveller’s portable data storage device. If the package travel contract is concluded at the organiser’s office with the contracting parties physically present at the same time, the travel organiser shall, at the traveller’s request, provide the traveller with a paper copy of the contract.

71. No later than 3 days before departure, the organiser shall send the traveller by e-mail information concerning the expected departure times and, where applicable, the check-in deadline, as well as the expected times and locations of intermediate stops, transport connections and arrival, together with information on the place and method of collecting any required receipts, vouchers and tickets if these cannot be sent by e-mail. If the traveller has not received the required information within the specified period or, for any reason, cannot access their e-mail address, they shall inform the organiser as soon as possible so that the organiser can provide the information by another means.

72. The organiser reserves the right to increase the price of the package travel by up to 8% of the agreed total package price if there are changes in passenger transport costs resulting from fuel or other energy costs, in proportion to the extent to which the carriers increase the prices of their services for those reasons. If the pre-contractual information does not expressly specify the share of transport costs in the package travel price, the organiser shall not increase the price as a result of changes in transport prices used as the basis for calculating the price adjustment.

73. The organiser reserves the right to increase the price of the package travel by up to 8% of the agreed total package price if there are changes in the level of taxes or fees for travel services included in the contract imposed by third parties not directly involved in the performance of the package travel, including tourist taxes, landing fees or charges for embarkation or disembarkation at ports and airports. If the pre-contractual information does not expressly specify the share or amount of such taxes or fees in the package travel price, the organiser shall not increase the price as a result of changes in the level of taxes or fees used as the basis for calculating the price adjustment.

74. The organiser reserves the right to increase the price of the package travel by up to 8% of the agreed total package price if there are changes in exchange rates relevant to the package travel. If the pre-contractual information does not expressly specify the share or value of services in the package travel price that are linked to specific currencies, the organiser shall not increase the price as a result of exchange-rate changes used as the basis for calculating the price adjustment.

75. If it becomes necessary to increase the price of the package travel, the organiser shall, no later than 20 days before the commencement of the package travel, send the traveller an appropriate notice of the price increase by e-mail, together with an explanation and calculation of the increase.

76. If the pre-contractual information specifies the possibility and method of calculating a change in the package travel price in the event of a price reduction, the organiser shall refund the resulting difference in price to the traveller, less the administrative costs of the calculation performed by an authorised court expert. If the administrative costs of calculating the difference exceed the amount that the organiser would otherwise be required to refund, the traveller shall be obliged to cover the resulting difference at their own expense. The travel organiser shall inform the traveller in advance of the estimated costs of the calculation.

77. Before the commencement of the package travel, the travel organiser reserves the right to unilaterally amend other terms of the package travel contract if the amendment is insignificant and does not affect the main characteristics of the trip by reducing the quality or value of the travel services or causing significant inconvenience or additional costs to the traveller. The organiser shall send the traveller an appropriate notice of such insignificant amendments by e-mail.

78. If, before the commencement of the package travel, the travel organiser is required to significantly alter any of the essential characteristics of the travel services or is unable to fulfil special requirements of the traveller specified in the contract, the organiser shall send the traveller an appropriate notice by e-mail. The notice shall include information on the proposed amendments, their impact on the package price and any alternative package travel arrangements, the period within which the traveller must inform the organiser whether they accept or reject the proposed amendment or alternative package travel arrangement, as well as the consequences if the traveller fails to respond within the specified period or rejects the proposed amendments.

79. The organiser may terminate the package travel contract before the commencement of the package travel and refund to the traveller in full all payments received for the package travel, without an obligation to pay compensation to the traveller, if the organiser is prevented from performing the contract by unavoidable and extraordinary circumstances. If such circumstances arise, the organiser shall inform the traveller by e-mail of the termination of the contract without undue delay before the commencement of the package travel.

80. The traveller shall have the right to terminate the package travel contract before the commencement of the package travel without paying any termination fee in the event of unavoidable and extraordinary circumstances occurring at the destination or in its immediate vicinity which significantly affect the performance of the package travel or significantly affect the transport of passengers to the destination. In assessing the extent to which unavoidable and extraordinary circumstances affect the performance of the package travel or the transport of passengers to the destination, the assessments of the competent public authorities in the tourist destination and of the carriers shall be taken into account as relevant.

81. The traveller provides personal data voluntarily. The traveller’s personal data are required for the implementation of the agreed travel arrangements and shall be used for further communication. The Agency undertakes not to transfer the traveller’s personal data outside the country, except for the purpose of implementing the agreed travel arrangements. Exceptions to the disclosure of personal data to third parties shall apply to:

82. the arrangement of travel insurance policies or, if the traveller takes out an insurance policy, the traveller’s personal data shall be forwarded to the insurance company;

83. fulfilment of obligations towards government authorities; and

84. protection of the Agency’s legitimate interests.
The traveller’s personal data shall be stored in a database in accordance with the Agency’s decision on the manner of collecting, processing and storing personal data. The traveller agrees that their data may be used for the Agency’s marketing activities. The traveller may withdraw their consent to the processing of their data for the purposes of the Agency’s marketing activities at any time.